Altruist Custody Overview

1 Summary

Altruist provides portfolio accounting and client portal tooling for managed accounts. Primary custodian for client assets with automated report processing and contact integration for operational intelligence.

2 Support Channels

Partner Slack channel (#altruist)
Email: advisorsupport@altruist.com
Phone: (888) 123-4567 (priority code ECIC)
Status: status.altruist.com

3 Key Integrations

ACAT Transfers: Transfer acknowledgments feed into LACRM via webhook for client lifecycle tracking
Performance Reporting: Monthly export processing for client review preparation and compliance
Account Data: Client account details and beneficiary information for contact mapping
Transaction Processing: Holdings and transaction data for portfolio analytics

4 Technical Implementation

Authentication: Manual report downloads (CSV/Excel format) - no direct API integration currently
Data Processing: Automated normalization of account reports, transactions, holdings, RMD data
Contact Mapping: Email-based client account linking via contact index system
Data Flow: Report processing → normalization → contact mapping → DuckDB catalog
Automation: Referenced in processes: data-ingestion, client-account-mapping

5 Data Processing

Account Reports: Client account details with contact information for relationship mapping
Transaction Data: Holdings, transactions, cost basis for portfolio analytics
Beneficiary Information: Account beneficiary details for estate planning coordination
RMD Tracking: Required minimum distribution data for compliance monitoring
Contact Resolution: Account holder email matching to LACRM contact records

6 Risk Notes

API Rate Limits: Batch overnight processing recommended when API becomes available
Dual Authorization: Confirm dual approval before altering disbursement instructions or account settings
Data Sensitivity: Full account and transaction data requires secure processing and storage
Contact Mapping: Account holder identification critical for accurate client attribution
Report Timing: Monthly processing schedule aligns with portfolio review requirements

7 Operational Dependencies

Contact Index: Essential for linking Altruist accounts to LACRM client records
Portfolio Analytics: Account and transaction data feeds investment performance analysis
Client Reviews: Account information supports quarterly and annual portfolio reviews
Compliance Monitoring: RMD and beneficiary data for regulatory reporting requirements

8 Report Processing Workflows

Account Export: Monthly download of all client account details and contact information
Transaction Processing: Holdings and transaction normalization for analytics pipeline
Contact Attribution: Email-based matching of account holders to existing client contacts
Data Validation: Quality checks for missing accounts, mapping failures, data consistency